Ombudsman – Bank and customer reach agreement to avoid forced sale as financial hardship complaints rise
Source: Banking Ombudsman Scheme 24 September 2025 A communication breakdown between a bank and a customer has been resolved with an agreement giving the customer the chance to avoid a forced home sale. The case features in the Banking Ombudsman Scheme’s latest annual report, which shows a 55 per cent rise in hardship complaints compared with … Read more