Source: Reserve Bank of New Zealand
7 August 2025 – Strong relationships continue to be built and maintained with New Zealand’s banks, insurers, and Non-Bank Deposit Takers, the Reserve Bank of New Zealand’s latest Relationship Charter Survey shows.
In this year’s Relationship Charter Survey, 97% of regulated entities rated their relationship with the Reserve Bank as ‘good’ or ‘very good’.
The relationship charter sets out principles for maintaining the best regulator-regulated relationships possible and commits Te Pūtea Matua and the financial sector to a mutual understanding of how both parties will work together to achieve this.
Director Specialist Supervision, Scott McKinnon says building good relationships with industry, guided by the Charter, helps to keep New Zealand’s financial system stable and resilient.
“It is heartening to see through the Relationship Charter Survey results that we have continued to maintain positive relationships with the deposit taking and insurance sectors.”
“Half of stakeholders highlighted our communication as a key strength of the past 12 months. In particular, they appreciated our responsive, visible and timely communication style.”
“We will also be taking on board some of the valuable suggestions about how we could do things better and make changes where appropriate,” Mr McKinnon says.
The Relationship Charter was launched in 2018, and this is the sixth year the Reserve Bank has commissioned a survey of how key stakeholders consider it is performing against the commitments in the Charter.
The 2025 edition of this survey was focused on more senior stakeholders who we have the most regular contact with, reducing the number of respondents from previous years, but providing more valuable insights.
More information
Relationship Charter Survey 2025 Results: https://govt.us20.list-manage.com/track/click?u=bd316aa7ee4f5679c56377819&id=87367991d6&e=f3c68946f8
