Applications sought for Fire and Emergency New Zealand’s Canterbury Local Advisory Committee
Source: Fire and Emergency New Zealand
ConsumerNZ reveals the best and worst insurance providers
Consumer NZ finds two insurers have topped the list for customer satisfaction across the insurance trifecta – car, house and contents.
Results from Consumer’s annual insurance satisfaction survey found MAS and FMG were rated highly by their customers, both earning Consumer’s People’s Choice award.
“This is the eighth consecutive year FMG has received the accolade, and customers have voted MAS for People’s Choice for nine consecutive years,” says Jon Duffy, Consumer NZ chief executive.
“Winning People’s Choice is no small feat. The fact these two providers have won People’s Choice across multiple insurance categories reflects their continued focus on customer satisfaction.”
The best
MAS and FMG are the top-rated insurers for house, car and contents insurance. Customers praise their value for money, easy-to-understand policy documents and products tailored to customers’ needs.
MAS had the highest overall satisfaction rating for house insurance at 76%, while FMG ranked highest for contents insurance at 78%. For car insurance, MAS and FMG also took out the top spots, with 81% and 79% respectively.
Duffy emphasises the importance of choosing an insurer that puts customers first.
“New Zealanders should expect their insurer to get the basics right – good communication and customer support – especially now, with insurers needing to update policies to comply with upcoming law changes.”
Consumer’s Insurance Satisfaction Survey found that while most banks scored below average for house and contents insurance, they generally perform better in travel insurance.
“Some banks scored higher for travel insurance, likely due to it being offered free through some credit cards.
“In today’s economy, value for money is a key factor in customer satisfaction.”
The worst
Big brands State and AMI (both owned by IAG New Zealand Ltd) scored below average for house and contents insurance, with significantly lower-than-average ratings for value for money, communication, customer support and tailored advice.
“It’s disappointing to see major insurers fall short of the industry average. We’d like to see these big names use their market share to improve customer satisfaction.”
Banks also underperformed when it came to car insurance.
“Four banks – ANZ, BNZ, Westpac and ASB – received below average ratings, with ASB at the very bottom of the pile.”
How to save on insurance
Consumer’s research1 shows that concerns about insurance costs have risen more than any other household expense over the past 2 years, as premiums continue to outstrip inflation. Duffy encourages consumers to regularly review their insurance policies to ensure they’re getting the best value.
“If you’re parking your car in a garage instead of the street – update your policy. We’ve found that switching providers could save you as much as $670 per year in our car insurance survey (ref. https://consumernz.cmail19.com/t/i-l-fiihdx-ijjdkdttjk-j/ ).
“Adjusting your sum insured or excess are simple ways to lower those premiums,” he adds.
Consumer members can compare quotes for health, life, travel, house, contents and car insurance, as well as access Consumer’s independent insurance buying guide at consumer.org.nz.
Notes
1 Consumer NZ’s Insurance Satisfaction Survey was conducted online in October 2024, with 6,415 respondents, including Consumer NZ members, supporters and a nationally representative sample of over 1,500 New Zealanders.
Satisfaction is based on the proportion of respondents who rated their experience 8 to 10 out of 10, indicating they were “very satisfied”.
Learn more about Consumer’s People’s Choice award: https://consumernz.cmail19.com/t/i-l-fiihdx-ijjdkdttjk-i/
1 Insurance cost concerns have increased the most over the past 2 years, increasing from 13% to 27% of people listing it as a top-three concern.
SH1 blocked near Topuni
Source: New Zealand Police (District News)
Police are advising motorists that State Highway 1 is currently blocked near Topuni.
At around 10.15am a truck rolled, blocking lanes in both directions near the intersections with Schiska and Otioro roads.
There are currently no reports of any injuries from the scene.
Motorists are advised that diversions will be put in place for both northbound and southbound traffic.
Expect delays on your travels while the scene is cleared.
ENDS.
Jarred Williamson/NZ Police
First charter schools open for 2025
Source: New Zealand Government
Associate Minister of Education, David Seymour, says that today is a great day for educational achievement in New Zealand. From today the first charter schools will begin teaching.
“As of today, the first lessons at Mastery Schools New Zealand – Arapaki, Te Rito, Te Kura Taiao and Ecole Francaise Internationale Auckland are underway. This is another significant step in the Government’s efforts to lift educational achievement in New Zealand,” says Mr Seymour.
“The next seven days will see the remaining four charter schools set to open at the start of Term 1 2025 begin teaching.
TIPENE will open on Thursday 6 February, The BUSY School will open on Friday 7 February, North West Creative Arts College and Christchurch North College will both open on Monday 10 February.
“Charter schools provide educators with greater autonomy and create diversity in New Zealand’s education system. They have been proven to raise overall educational achievement, especially for students who are underachieving or disengaged from the standard system,” says Mr Seymour.
“Every child deserves an education that gives them the opportunity to learn and grow in ways which are more specific to their needs. The seven charter schools which open over the next week are all fantastic examples of schools that give families and educators more meaningful educational choice and support.
“I want to thank the Charter School Agency and independent Authorisation Board for the work they have done to progress this important work. They oversaw a robust and fair process with 78 applications in the first round.
“This is just the beginning. I hope to see many more new charter schools opening, and state and state-integrated schools converting to become charter schools.
“The huge demand to open charter schools not only highlights the need, but also the commitment of people to provide varied educational opportunities for young New Zealanders to maximise educational outcomes. Positive education outcomes can lead to better health, higher incomes, better job stability and greater participation within communities. These are opportunities that every student deserves.”
Health and Politics – GenPro focuses BIM on helping new Health Minister improve access to primary healthcare
General practice owners, pleased the new Health Minister identifies access to primary healthcare as a top priority, have put forward their views on how Minister Brown could reduce waiting times to see a doctor.
In a Briefing to the Incoming Minister, the General Practice Owners Association focuses on three key actions critical to reducing waiting times.
GenPro Chair Dr Angus Chambers says doctors are on the same page as the Minister as every day they see the frustration of patients not able to make appointments in a timely way or register with their local GP.
Dr Chambers said improving access was more than just about funding, though that’s an important part of the solution in the short term.
“The new Health Minister needs to recognise the importance of primary healthcare and respond to its urgent need for financial support so it can deliver the essential services Kiwis need,” Dr Chambers says.
“Being enrolled with a GP means people are less likely to attend an emergency department, and it also reduces per-patient costs on our health system.
“Investment in hands-on general practice will directly support the government’s aim of reducing waiting times at emergency departments. No other investment has any evidence of supporting the achievement of this target,” Dr Chambers says.
Greater support right now for primary healthcare is critical. General practice has been degraded over two decades. Funding hasn’t kept pace with increasing costs, health needs are more complex, and the ability of general practices to raise revenue is restricted by fees controls. For all these reasons, general practice is in a precarious financial position, the BIM says.
GenPro’s three key areas to reducing waiting times are:
Better funding for primary health care services
Fair pay for family doctor teams
Increasing the family doctor workforce
While all are important, funding is a critical issue because it’s created or exacerbated other problems, such as staff shortages, crowded emergency departments, and reduced services as general practices restrict enrolments or exit after-hours care.
“Minister Brown has a lot to read to prepare for his new role, but GenPro’s briefing must be near the top of the pile. General practice is in a parlous state and his influence on funding is desperately needed so we can arrest the decline in primary healthcare, reduce waiting lists, and give communities the healthcare they need and deserve,” Dr Chambers says.
GenPro members are owners and providers of general practices and urgent care centres throughout Aotearoa New Zealand. For more information visit www.genpro.org.nz
GenPro-Briefing-to-Minister (ref. https://genpro.org.nz/assets/Uploads/PDFs/250123-GenPro-Briefing-to-Minister.pdf )
Fire Safety – Fire restrictions eased for Wairarapa’s southern coast
Source: Fire and Emergency New Zealand
Federated Farmers calls for doubling of QEII Trust funding
Source: Federated Farmers
SEYMOUR’S SCHOOL LUNCH PROGRAMME A FAILURE DAY ONE – Sir Ray Avery GNZM
Source: The Kaizen Group – Sir Ray Avery GNZM
Palestine Forum of New Zealand Urges Government to Join the Hague Group in Support of Palestine
The Palestine Forum of New Zealand calls on the New Zealand government to join the newly formed Hague Group, a coalition of nine nations committed to defending Palestinian rights and holding Israel accountable for its violations of international law.
The Hague Group—comprising South Africa, Malaysia, Namibia, Colombia, Bolivia, Chile, Senegal, Honduras, and Belize—has pledged to support the International Criminal Court (ICC) and International Court of Justice (ICJ) in prosecuting Israeli officials and enforcing legal measures against ongoing crimes in Palestine.
“New Zealand must take a stand for justice and align with nations committed to real action against Israeli war crimes,” said [Spokesperson’s Name]. The Forum urges Prime Minister Christopher Luxon and Foreign Minister Winston Peters to demonstrate New Zealand’s commitment to human rights by joining this initiative.
Property Market – Sellers hit 2025 hard, with new listings at levels not seen in a decade
- New listings back at levels not seen during January since 2015
- National stock levels up 18.9% year-on-year, close to 2015 levels
- Auckland stock levels reach 13-year January high
Coined ‘the perfect market’ by realestate.co.nz in November, the rare stability of high stock levels and stable prices has carried over to 2025. But with confidence on the rise and interest rates declining, the question everyone’s asking is, when will the market change?
The latest data from realestate.co.nz shows that after a record low new listings for any December, sellers jumped into the market in January, with new listings reaching levels not seen during January since 2015. Stock levels were also high last month—closer to levels last seen in January 2015—while average asking prices remained relatively stable year-on-year.
Sarah Wood, CEO of realestate.co.nz, said the market continues to offer strong opportunities for those wanting to buy and sell:
“Lots of choice, combined with relative price stability, offers certainty for both buyers and sellers. And as interest rates decline, the market may become more appealing for those on the sidelines.”
“When things will change is anyone’s guess. And right now, we still have high stock levels to cycle through, so it is unlikely that we will see a frantic rebound. But the market is cyclical, and eventually, we will see a shift.”
New listings return to levels not seen during January since 2015
Nearly 9,000 new listings came onto the market during January, a significant increase from December’s record-low new listing figures. Up 21.2% year-on-year, the data suggests sellers dove headfirst into 2025.
Wood said that although it is typical to see more properties come to market in January, this year’s numbers are particularly noteworthy:
“The country seems to take a collective holiday during January, and over the past few years, sellers have appeared to do the same. This is the first time new listings have been around 9,000 in the month of January since 2015.”
Year-on-year, the largest increases in new listings were in West Coast (up 100.0% to 70 listings), Otago (up 52.4% to 352 new listings), and Gisborne (up 45.7% to 51 new listings).
Auckland hits 13-year stock high
Stock levels remained high during January, up 18.9% nationally year-on-year to 32,412 properties. All 19 regions saw stock levels increase compared to January 2024. Most notably, 11,465 properties were available for sale in Auckland last month—the highest January level since 2012.
“We haven’t seen this level of housing stock in Auckland for more than a decade,” said Wood. “There could be a window of opportunity for those looking for property in the region.”
Average asking prices hold steady as 2025 begins
The national average asking price has hovered between $840,000 and $890,000 for two years, offering the stability buyers crave and the predictability sellers need. The start of 2025 saw this trend continue, with January’s national average asking price at $868,969, down a modest 1.3% year-on-year. The biggest increase was in West Coast, up 6.3% year-on-year to $505,151, while Coromandel saw the biggest decline, down 20.3% year-on-year to $1,004,312.
Four regions – Auckland, Hawke’s Bay, Nelson & Bays, and Southland – saw prices grow both month-on-month and year-on-year, while Coromandel, Waikato, Wairarapa, and Wellington recorded declines over the same periods.
“With interest rates easing and plenty of properties to choose from, the strong start to 2025 creates prime opportunity for those ready to make their move,” concluded Wood.
About realestate.co.nz
We’ve been helping people buy, sell, or rent property since 1996. Established before Google, realestate.co.nz is New Zealand’s longest-standing property website and the official website of the real estate industry.
Dedicated only to property, our mission is to empower people with a property search tool they can use to find the life they want to live. With residential, lifestyle, rural and commercial property listings, realestate.co.nz is the place to start for those looking to buy or sell property.
Whatever life you’re searching for, it all starts here.
Want more property insights?
Market insights: Search by suburb to see median sale prices, popular property types and trends over time.
Sold properties: Switch your search to sold to see the last 12 months of sales and prices.
Valuations: Get a gauge on property prices by browsing sold residential properties, with the latest sale prices and an estimated value in the current market.
Glossary of terms:
Average asking price (AAP) is neither a valuation nor the sale price. It is an indication of current market sentiment. Statistically, asking prices tend to correlate closely with the sales prices recorded in future months when those properties are sold. As it looks at different data, average asking prices may differ from recorded sales data released simultaneously.
New listings are a record of all the new residential dwellings listed for sale on realestate.co.nz for the relevant calendar month. The site reflects 97% of all properties listed through licensed real estate agents and major developers in New Zealand. This description gives a representative view of the New Zealand property market.
Stock is the total number of residential dwellings that are for sale on realestate.co.nz on the penultimate day of the month.
Rate of sale is a measure of how long it would take, theoretically, to sell the current stock at current average rates of sale if no new properties were to be listed for sale. It provides a measure of the rate of turnover in the market.
Seasonal adjustment is a method realestate.co.nz uses to represent better the core underlying trend of the property market in New Zealand. This is done using methodology from the New Zealand Institute of Economic Research.
Truncated mean is the method realestate.co.nz uses to supply statistically relevant asking prices. The top and bottom 10% of listings in each area are removed before the average is calculated to prevent exceptional listings from providing false impressions.