Source: New Zealand Transport Agency
NZ Transport Agency Waka Kotahi (NZTA) says the findings of an independent review of the National Ticketing Solution (NTS) for public transport have supported a reset of the programme which will see the rollout of NTS in Christchurch from November this year, with a target to be operational throughout New Zealand by the end of 2027.
“NTS equipment will start to be installed on buses and ferries in Christchurch later this week as we prepare for the roll-out of contactless payments across the city from November,” says NZTA Chief Customer & Services Officer and NTS Sponsor Sarina Pratley.
“This is exciting news for Christchurch and for the broader NTS programme. By mid-November, bus and ferry passengers in Christchurch will be able to make fare payments using credit or debit cards.”
Mrs Pratley says the independent review commissioned by the NTS Governance Board in May 2025 has resulted in a range of recommendations across the programme that will help to ensure its successful delivery.
The report makes 10 primary recommendations and 32 sub-recommendations, including those relating to programme governance, leadership, delivery and decision making, as well as ensuring realistic resourcing commitments from all NTS partners*.
Mrs Pratley says the findings of the review are already being actioned. Three of the ten primary recommendations and 13 of the 32 sub-recommendations have been closed out, and the remainder are being urgently addressed.
“A new Programme Director has been appointed, the programme’s governance structure is being reviewed to strengthen decision-making, a restructure of the programme is underway to ensure it has the right resources to be successfully delivered, and additional resource has been committed to the NTS programme by the partners,” Mrs Pratley says.
The independent review has also highlighted that NZTA was overly ambitious with the original timeframes of delivering the NTS programme by the end of 2026.
“This finding is acknowledged,” Mrs Pratley says. “NTS is a complex programme to deliver. It is replacing four different ticketing systems that support five national and additional local concessions with one standardised national system.
“The challenge has been accommodating a broad range of localised requirements into one national technical solution. NZTA has used the review’s insights to get agreement for a more manageable incremental release plan for the technical solution. This has also enabled us to drive better alignment across Public Transport Authorities to support NTS.
“The NTS partners have welcomed the review’s findings and remain committed to the successful implementation of NTS, which will ultimately make it easier for everyone to hop on board and pay for public transport in New Zealand.”
NZTA will be publishing a redacted version of the independent review and its recommendations later this month, following consultation with our commercial partners. This will be available on our website: www.nzta.govt.nz(external link)
An updated regional implementation schedule for NTS is currently being developed, and will also be finalised later this month.
* The NTS public transport partners are: Auckland Transport, Greater Wellington Regional Council, Canterbury Regional Council, and a Regional Consortium – Northland Regional Council, Waikato Regional Council, Bay of Plenty Regional Council, Taranaki Regional Council, Gisborne District Council, Horizons Regional Council, Hawke’s Bay Regional Council, Nelson City Council, Otago Regional Council, and Invercargill City Council.