Source: Banking Ombudsman Scheme
The Banking Ombudsman Scheme welcomes the announcement of the New Zealand Anti-Scam Alliance, recognising it as a significant and timely step toward a more coordinated and proactive response to scams in Aotearoa.
“We have been calling for stronger, sector-wide action to prevent scams for some time,” says Nicola Sladden, Banking Ombudsman. “The establishment of the Anti-Scam Alliance reflects growing recognition of the need for collaboration, and we’re pleased to support its work.”
In addition, the Scheme welcomes an upcoming expansion of its jurisdiction to include complaints about receiving banks-those whose accounts are used to receive stolen funds. This change enables a more complete assessment of scam-related complaints and supports accountability across the banking system.
“Preventing scams requires a united approach across industry, government, and consumer groups,” says Sladden. “We remain committed to supporting the Alliance and continuing our work to protect New Zealanders from financial harm.”
