Recommended Sponsor - Buy Original Artwork Directly from the Artist

Source: SAP

Twelve-month SAP S/4HANA implementation helps the Council to build a more sustainable future

Christchurch, New Zealand, 24 October 2023 — SAP today announced Christchurch City Council has implemented SAP S/4HANA to better manage excess water demand and improve the long-term sustainability of the council’s water supply.

Christchurch City Council maintains a network of wells, reservoirs, pipes, pump stations, and aquifers to supply approximately 148,000 households with water. One of its most pressing concerns is excess water usage, with extreme seasonal demand placed on its water supply network, particularly in summer.

Water usage was also not spread evenly, with most excess water used by a small proportion of households. The Council identified the top 4% of household water users in Christchurch use more than 23% of the city’s entire residential water supply, primarily for outdoor irrigation and gardening, along with unidentified leaks.

It implemented a second instance of SAP S/4HANA to enable the creation of a new excess water rate. The rate will help manage water demand and mitigate the risk of pressure drops in its network over summer, as well as reduce the funds required to expand the network to meet demand and improve the long-term sustainability of its water supply.

The implementation has helped the Council drive a 13% reduction in water consumption across households, which it expects to increase to approximately 20% over the coming year. Furthermore, 25% of citizens with high water usage, consuming over 6,000 litres per day, have fixed water leaks. Importantly, the council has been able to educate residents on water sustainability with more than 444,000 visits to its water reporter page to view property water usage.

Leah Scales, General Manager of Resources and Chief Financial Officer, Christchurch City Council says, “Christchurch City Council is focused on driving sustainable outcomes for our district and meeting our climate change goals. In order to achieve them, we knew we needed a best-in-class solution, which is why we selected SAP.

“Through the implementation of SAP S/4HANA we have been able to effectively reduce demand on the water network and save on the cost of building and maintaining our wells, pumping stations, reservoirs, and other network infrastructure.

“As Christchurch residents become increasingly engaged with water preservation and sustainability, we’re starting to see them modify their water usage behaviour and more leaks are being discovered and fixed to prevent water wastage.”

Nick Quin, Director of Public Sector, SAP New Zealand says, “At SAP, we believe technology has a critical role to play in helping the world run better and improving people’s lives and Christchurch City Council is a testament to this. Only by recording, reporting, and acting on actual sustainability data can organisations deliver tangible sustainability outcomes. By using SAP S/4HANA, the council can drive meaningful long-term impact for its residents and create a more sustainable future for its people.”

About SAP

SAP’s strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organisations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit  

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2021 Annual Report on Form 20-F.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see for additional trademark information and notices.