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Source: Privacy Commissioner

Latitude Financial customers affected by the recent cyber breach should contact Latitude Financial and ID Care for support first. If you complain to Latitude and you haven’t heard back from them within 30 working days we encourage you to make a complaint to us.

While we will not be able assign an investigator immediately, having a sense of the number of complaints and the issues you are facing will allow us to plan to meet your needs and will be a useful source of information for any potential compliance action.

Please provide us with a copy of your correspondence with Latitude for us to assess, including what information of yours was caught up in the breach. It would also be useful if you could let us know what harm you have suffered as a result of the breach.