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Source: Privacy Commissioner

A charity shop volunteer complained to our office after discovering CCTV cameras in the shop they worked at was recording audio without the knowledge of customers or other staff. Whilst there was signage in the store advising that CCTV was in operation, the sign did not warn that there was audio recording. The volunteer felt uncomfortable that their conversations in the shop were being recorded. They also suspected that there might be audio recording in the break room. They spoke with the manager and contacted head office with their concerns but felt unhappy with the response This led the volunteer to resign from their position at the shop and contact OPC to complain. The Complaint

This complaint raised issues under principle 1, 3 and 4 of the Privacy Act.