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Source: New Zealand Ministry of Health

New Zealand has three new cases of COVID-19, two in a Wellington family recently returned from the United States, and the third in a Dunedin man recently returned from Germany.

A Wellington man in his 30’s and his father in his 70’s have tested positive on their return from the United States.  The man in his 30s became unwell on the flight and his father became unwell the day after they arrived.

Neither of the men required hospital care and both are recovering at home.  Both travelled on American Airlines flight AA83 from Los Angeles to Auckland on seats 4a and 10h arriving Saturday14 March and then travelled to Wellington on Air New Zealand flight NZ419 on seats 1b and 1c that same day.

Contact tracing on flights covers the two seats in all directions: front, back, both sides and diagonal.  This is supported by current evidence and is in line with the approach taken by European Centre for Disease Prevention and Control.

Healthline knows the seat numbers and will be able to advise anyone on the flight, whether they are considered a close contact.

A further case, of a Dunedin man in his 40’s returned from Germany has been confirmed.  It was five days after the man returned to New Zealand when he began showing symptoms – so contact tracing is not required on any flights.  Two family members, who have symptoms, are currently being tested and are in self-isolation. 

The man has mild flu-like symptoms and is recovering at home in self isolation.

One of the two family members with symptoms, currently being tested, is a student at Logan Park High School in Dunedin.  The student is now is self isolation at home.

The school is working with both Education staff and public health officials.  If the result is positive, authorities will be asking the school to close for 48 hours while close contacts are traced and put in self isolation and casual contacts given advice about what to do if they become unwell.  The school would be carefully cleaned before reopening. 

We are expecting more sporadic cases given the increase in cases globally.  We want to find cases so we can trace and isolate close contacts and prevent community spread.

At the World Health Organization overnight media briefing the WHO Director-General Dr Tedros reinforced that all countries must take a comprehensive approach.

He describes the most effective way to prevent infections and save lives is by breaking the chains of transmission by testing and isolating.

He says if they test positive, isolate them, find out who they have been in close contact with and test them if they have symptoms of COVID-19. 

New Zealand has no barrier from cost to testing, including there being no cost to individuals for the test itself.  Nor is there any constraint on capacity.

However, we also need to ensure that the right people are tested – that is people with a history of recent overseas travel; those who have been in contact with a case; and with symptoms suggestive of COVID-19.

Our current capacity is 770 tests for COVID-19 each day and we expect that to be around 1500 per day later this week.

We are also currently progressing plans to streamline the testing process to help manage the workloads both in primary care and public health.

Our microbiology laboratory network met with our Chief Medical Officer Dr Andrew Simpson to ensure our laboratories are taking a national coordinated approach to underpin our response.


Both Healthline and the Government call-centre faced continuing high pressure with seven times the usual call numbers from the same time last year – more than 7,000 calls answered yesterday by both services.

Healthline continues to take actions to address this.

  • prioritising calls so that priority is given to people requiring clinical advice 
  • moving informational calls to the Government call centre and online registration for self isolation.  
  • increasing phone line capacity from 400 parallel lines currently to 1200 by the end of the week, and significantly more in coming weeks.
  • bringing in another 50 nurses and additional clinical support seconded from DHBs and primary care.  Another 200 non-clincal staff trained to help with Healthline calls.
  • online registration for self isolation.

Many calls are from people wanting general information about COVIC-19, which means people needing clinical advice are waiting longer.

People with symptoms of COVID-19 are reminded to call Healthline for advice and direction, and to call ahead before arriving at their GP or hospital for assessment.

For travel advice please access the Safetravel website – not Healthline.

For advice on attending events do call the event organiser or access the Ministry of Health website for advice – not Healthline.

For advice on government assistance that is available call 0800 779 997 between 8am to 1am 7 days a week or  – not Healthline.

Heathline call volume 2019 vs 2020

Click to enlarge image


As at 8 am 17 March, across the laboratories in Auckland, Christchurch, Dunedin and ESR, the results of testing done to date are:

  • 11 confirmed cases
  • 2 probable cases
  • 571 negative tests

There remain a number of tests underway today.