Source: SAP Concur
August 2026
At the Global Business Travel Association (GBTA) Convention 2026, SAP Concur launched its latest expansion of AI-powered capabilities across the travel and expense (T&E) ecosystem, designed to help travel managers, finance teams, delegates, and travellers achieve more with less effort. These new capabilities combine intelligent automation, policy-aware decision support, connected workflows, and insights from T&E data. As a result, organisations can reduce manual work, improve visibility, strengthen compliance, and make faster, more informed decisions across every leg of the travel journey.
Expanding AI with data and workflow context across T&E
Managing travel for others often means juggling multiple travellers, competing priorities, and a constant stream of requests, approvals, and expense tasks across multiple systems.
The new AI-assisted delegates dashboard brings approval requests, travel bookings, and expense reports into a single, intelligent workspace. Instead of switching between tools, emails, and profiles, delegates can manage multiple travellers from one place while AI surfaces priorities, recommends next steps, and helps keep workflows moving. The result is less time spent coordinating administrative tasks and more time proactively supporting travellers and executives. Using this dashboard means delegates can expect up to a 25 per cent reduction in hours spent resolving issues. The AI-assisted delegates dashboard is available today for early adopter customers, with general availability planned for Q3 2026.
SAP Concur is also introducing several new AI-powered capabilities that combine intelligent automation and policy-driven controls designed to help approvers, administrators, and finance teams work more efficiently while supporting compliance and focusing on higher-value work.
- AI-assisted approval manager transforms the task of reviewing expense reports by highlighting high-risk submissions with clear AI reasoning and surfacing AI-generated risk insights, spending trends, and approval history all in one place. Approvers can make faster, more informed decisions while improving compliance, reducing manual review time, and strengthening financial oversight. AI-assisted approval manager is available now for early adopter customers, with general availability planned for Q4 2026.
- Enhanced admin control helps travel managers improve compliance with new AI-powered benchmarking and policy configuration capabilities. Administrators can compare program performance against similar organisations, identify improvement opportunities, and receive recommended actions. They can also upload policy documents, and AI will identify gaps between documented policies and system configurations, helping them keep programs optimised and compliant. Enhanced admin control is available now for early adopter customers, with general availability planned for Q1 2027.
- AI-assisted corporate card management simplifies how virtual payment card programs are created and managed. Administrators can generate virtual card programs directly from policy documents, use natural language prompts to create approval rules, and align virtual cards to spending limits and merchant category controls from the start. Employees can request and update virtual cards via text message, improving convenience and helping organisations reduce administrative effort while strengthening spend controls and compliance. AI-assisted corporate card management will soon be available for early adopter customers and is planned to become generally available in Q4 2026 to Concur Expense customers using virtual cards with participating issuers on the Mastercard network.
Together, these innovations reflect the SAP Concur vision for a more intelligent, connected T&E experience that brings planning, spending, approvals, compliance, and traveller support into one unified workflow.
Planning and managing meetings with AI
Planning a corporate meeting has traditionally meant juggling multiple systems and disconnected processes to coordinate attendees, compare destinations, and manage hotel room blocks across separate tools.
The newly enhanced Meeting Planning Agent streamlines that process. Through a simple conversation with SAP’s AI solution Joule, the agent provides recommendations for meetings of any size based on an organisation’s needs. It also helps organisers avoid price spikes and availability issues before they become a problem by flagging major events in the selected location on the selected dates before organisers finalise a destination. Additionally, the agent can now bring Groupize hotel room block proposals directly into SAP Concur solutions, eliminating the need to track group accommodations in a separate system. As a result, organisers can move from idea to execution faster while improving visibility into meeting-related travel spend.
Meeting Planning Agent will be available for early adopter customers in September, with general availability planned for Q4 2026.
New innovations from SAP Concur and Amex GBT strategic alliance
When SAP Concur and American Express Global Business Travel (Amex GBT) announced their strategic alliance in 2025, the vision was to create a more connected travel experience by bringing together travel, expense, servicing, and marketplace capabilities.
At GBTA Convention 2026, the two companies introduced a new set of innovations for Complete by SAP Concur and Amex GBT that builds on that vision, helping travellers navigate disruptions more easily, giving travel managers greater visibility into program performance, and making it easier for organisations to capture more value from their travel investments.
- Leakage reporting gives travel managers a more comprehensive view of bookings and spend by combining data from Concur Travel and Amex GBT, including offline bookings. The solution provides visibility into total travel spend, including bookings made outside the managed travel program, with breakdowns by line of business, travel category, vendor, and traveller. Because off-channel bookings can reduce visibility into traveller safety, compliance, and supplier management, these insights help organisations strengthen duty of care, improve policy compliance and cost control, gain a clearer view of travel volumes to support supplier negotiations, and make more informed decisions about their travel programs.
- Perks, which includes supplier offers and loyalty benefits displayed at point of sale, helps organisations increase the value of their travel programs and the benefits delivered to travellers. Special TMC content, extras, corporate contract benefits, and traveller loyalty status entitlements will be directly visible to travellers in the booking experience, removing manual effort and the burden of comparing sites. These enhancements will improve the traveller experience and provide access to special rewards and amenities while increasing in-channel adoption and reducing out-of-program spend.
- Travel disruption management is brought into a single in-app experience, with notifications, guidance, support, and self-service trip changes accessible in one place. Travellers can quickly understand what’s happening, adjust plans, and access live chat when they need it. By centralising disruption management within Complete, organisations can help travellers stay informed, productive, and focused when plans change.
Leakage reporting on the travel manager homepage and travel disruption management are available now for early adopter customers, with general availability planned by Q1 2027. This month, supplier offers in Perks are generally available, as are benefits in Perks for early adopters. General availability planned for Q4 2026.
Looking ahead
As AI reshapes business travel and expense management, SAP Concur continues to build on three decades of AI innovation, trusted T&E data, an understanding of complex workflow context, and its ecosystem of partners to deliver the next generation of T&E management. SAP ranked #1 for Worldwide Travel and Expense Management Software, with 48.1 per cent market share in 2025.¹
These announcements represent an important milestone in the SAP Concur vision for autonomous, intelligent travel and expense management, where routine work is automated, decisions are supported by data-driven insights, and organisations gain greater visibility and control over every dollar spent and every trip taken.
Explore the latest T&E innovations at concur.com.
¹ IDC, Market Share: Worldwide Travel and Expense Management Software Shares, 2025: Cloud Migration and Policy Automation Reshape T&E Vendor Positioning, doc #US53451526, July 2026.