In four months’ time, essential funding that is helping improve patient outcomes and freeing up GP time is set to end, despite outstanding results. ProCare has been supporting practices to integrate pharmacists, emergency care paramedics, physiotherapists, and care-coordinators into practices, through the Comprehensive Primary and Community Care Team (CPCT) initiative.
Grey Lynn Family Medical Centre, part of the ProCare Network, is praising the impact of CPCT and has outlined how it has significantly improved support for patients with complex medicine needs.
Dr Kavi Deo, GP and Clinic Director of Grey Lynn Family Medical, says: “Having pharmacists embedded in the team over the last 18 months has been transformative. Medication optimisation, reconciliation, and prescribing are safer and more accurate. Patients now book directly with pharmacists because they value and trust the help they receive.”
Dr Deo says the daily collaboration between pharmacists and GPs has strengthened clinical decision making and improved efficiency.
“Pharmacists bring expertise about medicines into the clinical conversation. That allows our GPs to focus on diagnosis and broader medical management, while also giving our less experienced clinicians more support and prescribing confidence. Overall, there has been great improvements in patient care, clinical workflow, and team-based practice.”
Bindi Norwell, Chief Executive at ProCare, says the model shows the opportunities for collaboration in primary care, and the kind of innovation and investment the health system needs more of.
“Programmes like CPCT show how we can design workforce models that truly complement the skills of a whole clinical team. When pharmacists and GPs work together in a structured, well supported way, it strengthens patient care and ensures each professional is working at the top of their scope.
Norwell adds that ProCare is committed to supporting practices to embed these roles sustainably.
“As more practices recognise the value of this model, we are looking ahead to how it can be maintained over the long term. This is exactly the kind of co-ordinated team based care our system needs, to ensure better outcomes for our communities.
About ProCare
ProCare is a leading healthcare provider that aims to deliver the most progressive, pro-active and equitable health and wellbeing services in Aotearoa. We do this through our clinical support services, mental health and wellness services, virtual/tele health, mobile health, smoking cessation and by taking a population health and equity approach to our mahi.
As New Zealand’s largest Primary Health Organisation, we represent a network of general practice teams and healthcare professionals who provide care to nearly 700,000 patients across Auckland and Northland. These practices serve the largest Pacific and South Asian populations enrolled in general practice and the largest Māori population in Tāmaki Makaurau. For more information go to www.procare.co.nz
