South African outsourcing firm Sigma Connected has announced its expansion into the United States in a move which hopes to deliver 500 new jobs in Western Cape by 2025.
The company, which offers ‘white label’ customer contact centre and debt collection services across the financial services, telecommunications, energy and retail sectors, will deliver its customer service offering to its US clients from the company’s offices in Diep River and Mitchells Plain where Sigma Connected has already grown to employ 3,500 people in the past two years.
To drive forward the new US business, Sigma Connected US LLC has appointed John Moody as Vice President of Collections and Recoveries, focusing on business development, sales and growing Sigma Connected’s client base in the US. He will report into the Group’s Chief Commercial Officer, Ben Jones.
Ben Jones said: “Launching Sigma Connected into the US market is the next natural step in our global expansion. We are already in the process of onboarding two new US clients and we are building on that by hiring John who, as an industry expert, fully understands the debt collection market and the solutions organisations need to overcome their challenges.”
“I also firmly believe we are unique and different in the US market. This is down to our culture and wealth of knowledge in collections, but also as we can offer a South African offshoring model to US clients which delivers quality, empathy and value for money. We want to do things differently and it’s making people sit up and take notice.”
John Moody added: “I’ve been in the industry for over 20 years and must say that I’ve never experienced a culture quite like Sigma Connected’s.
“There is huge potential for Sigma Connected in the US and I look forward to playing my role in our expansion across the United States in the months and years ahead.”
For more information on the Sigma Connected Group and its services, readers can visit www.sigmaconnected.com.
Notes:
Sigma Connected is a multi-award-winning Business Process Outsourcing (BPO) provider that specialises in outsourced (white-label) 24/7 customer contact centre services. Services include customer service management, collections, complaints handling, and vulnerable customer support. The company’s McLaren Credit Services division also supports a range of clients who are looking to outsource their account and debt collection processes.
Founded in 2011, Sigma employs over 5,000 people across the UK, South Africa, Australia and the United States. The company is also credited as being one of the pioneers of offshoring solutions to South Africa.
Sigma is recognised for its ground-breaking ReachOut initiative. ReachOut helps customers find a pathway to better manage their debts, and signposting them to organisations who can support with debt management, mental health and wellbeing.
Sigma’s mission is to ‘Improve Everything, Always’. The business places its focus on creating opportunities for its people, investing in the communities in which it operates, and as part of its commitment to environmental agenda, aims to become carbon neutral by 2030, in line with UK Government targets.
In 2023, Sigma was named as one of the UK’s top employers in the prestigious The Sunday Times Best Places to Work survey, which was voted for by its employees.
