Source: Media Outreach
70% Consumers Feel More Confident in Consumer Caring Companies
HONG KONG SAR – Media OutReach – 29 April 2021 – GS1 Hong Kong (GS1 HK) today announced the result of the 10th Consumer Caring Scheme, honouring 91 local companies for their consumer-centric practices. 37% of the recognised companies are from cosmetics, personal care and healthcare sectors, whereas household products and F&B companies made up 23% and 20% of the total awardees respectively. This highlights that despite the raging pandemic, many companies are still committed to maintaining quality products and services in hope to thrive through the crisis. Award presentation ceremony will be held on 10th June 2021 at the S200 meeting room series in Hong Kong Convention and Exhibition Centre after the GS1 HK Summit, where Dr. Bernard Chan, Under Secretary for Commerce and Economic Development, will deliver a speech at the officiating session.
Since its inception 10 years ago, the “Consumer Caring Scheme” has commended more than 150 companies that demonstrated excellence in customer service. In 2021, more than half of the companies (49 companies) received the endorsement for 5 consecutive years or more – 12 companies were recognised for “10 Years”, 29 companies for “5+ Years” and 8 companies for “5 Years”. This showed Hong Kong business community always pursues consumer care as top priority by making continuous improvement to enhance customer experience and satisfaction.
Commissioned by GS1 HK, a consumer survey conducted by KANTAR Hong Kong (‘Consumer Survey’) revealed that 73% of the respondents feel more confident in the companies with “Consumer Caring” logo. The result indicated the Scheme’s high level of integrity and credibility, supported by strong trust from the industry and public stakeholders. Being assessed based on the “4C” principles and core values, including “Consumer Centric”, “Conforming to Commitment”, “Championing Quality” and “Caring for Staff”, the recognised companies are evaluated through field visits, interviews and the above-mentioned Consumer Survey, with reference to the internationally-acclaimed Efficient Consumer Response (ECR). The assessment concludes companies’ service and performance on consumer care. (Please refer to the Appendix for the Recognised Companies)
Ms. Anna Lin, Chief Executive of GS1 HK said, “I am pleased to see many new joint companies, such as suppliers of personal protective equipment and healthcare products, not only set sights on short-term benefits, but also consider customer centricity as the foundation to sustaining business in the long-run. As the prospects of local sectors like F&B and retail still look bleak in the current global economic woe, ‘Consumer Caring Scheme’ could essentially serve as an invaluable platform for companies to advocate their commitment to product and service excellence, which helps build consumer trust and positive brand image, paving way for them to stand out in the market.”
Local business community has been proactively embracing high level of service standards even in pandemic. 17 new joint consumer caring companies have been selected this year, exceeding the number in the previous edition. One Health, a brand founded by the former researchers from the Institute for the Advancement of Chinese Medicine of the Hong Kong Baptist University, is one of them. “Pledged to stringent production and monitoring processes, our products have passed all safety tests set by world-class laboratories. We always put our customers first and listen to their needs and feedback, at the same time fostering positive environment for the community and the employees. The ‘Consumer Caring Company’ honour is a vote of confidence for our customers and team, offering customers a peace of mind to buy and consume whilst empowering employees to strive for excellence.” Ms. Carry Yu, the company’s Chief Executive Officer remarked.
Crowned with the “10 Years Award”, Linson Global Seafood Trading Ltd. has remained committed to first-rate customer service for decades. Its General Manager Mr. Paul Lee said, “Having worked in seafood wholesale business for years, the Consumer Caring title has driven us to strive our best from time to time to supply clients with fresh, safe, high-quality seafood at reasonable price, which help us secure a good industry reputation. We are planning to extend our value chain to the retail sector to meet the market demands, carrying forward the time-honoured heritage and service to consumers.”
For further details, please visit our website: https://www.gs1hk.org/industry-recognition/consumer-caring-scheme
Appendix
List of recognised companies of Consumer Caring Scheme 2020
(in alphabetical order by brand or company name)
10 Years Award
1
3M Hong Kong Ltd
7
Giormani
2
Autotoll Ltd
8
Linson Global Seafood Trading Ltd
3
Casablanca Hong Kong Ltd
9
Royal Medic (Holdings) Ltd
4
Cherry
10
Swire Coca-Cola HK
5
Chuan Chiong Co Ltd
11
ToolBox – a Gilman Group Company
6
Forewide Co (Retail) Ltd
12
Vitasoy International Holdings Ltd
5 Years + Award
1
AQ Bio Technology Group Ltd
16
Morita Biotech (HK) Co Ltd
2
Body-SOS
17
Nestlé Hong Kong Ltd
3
CATALO
18
Nu Life International (Asia) Ltd
4
Chan Yin Kee Co Ltd
19
Nu Skin Enterprises Hong Kong, LLC
5
Chow Tai Fook Jewellery Group Limited
20
Original Taste Workshop Ltd
6
Colgate-Palmolive (H.K.) Ltd
21
SINOMAX
7
CR Care Co., Ltd
22
Smartech
8
Danny Catering Service Ltd
23
Swipe (HK) Ltd
9
FrieslandCampina (Hong Kong) Ltd – FRISO
24
Taste of Asia Group Ltd
10
Harmonic Health Pharmaceutical Co Ltd
25
Tiger Mark (HK) Ginsengs Co Ltd
11
Health Aims Organic Functional Product Specialty Shop
26
Tung Chun Soy Sauce and Canned Food Co Ltd
12
Hongkong Post
27
Watsons Water
13
Hung Fook Tong Holdings Ltd
28
YesNutri
14
Luk Fook Holdings (International) Ltd
29
Yummy House International Ltd
15
Memorigin Watch Co Ltd
5 Years Award
1
eprint Group Ltd
5
The International Medical Co Ltd – Ricqles
2
Hair Again 2000
6
wishh!
3
Imperial Parking (Hong Kong) Limited
7
Wyeth (Hong Kong) Holding Company Limited
4
Mead Johnson Nutrition (HK) Ltd
8
You Beauty
Award Winners (of 2 or more consecutive years)
1
95 International Co Ltd – La Raine
16
Kopen Electrical Co., Ltd. – Ommi Care
2
Baa Baa Sheep Laundry
17
Kwok Kam Kee (HK) Ltd
3
Casa Republic (International) Limited – ITALO MODA
18
Lee Kum Kee
4
Chaisentomg Pharmaceutical Factory Ltd
19
Man Shun Cheong Enterprises Ltd
5
Come In Enterprises Co Ltd – HOMEI
20
MaxiPro (Asia) Ltd – Kakato Premium Pet Food
6
Crown Gas Stoves (Holdings) Co Ltd
21
Pricerite Home Ltd
7
CSL Mobile Limited
22
Purepro Water Hong Kong Limited
8
Deco Classic Ltd
23
Reckitt Benckiser Hong Kong Limited
9
DSG Energy Ltd
24
Tai Wo Tung Medicine Co Ltd
10
farmfresh330
25
Vitamin Boost Global Ltd
11
Imperial Enterprises Holdings Limited
26
Zhong An Ya (HK) Trading Ltd – U100
12
Kai Tak Cruise Terminal (managed and operated by Worldwide Cruise Terminals)
27
Zihua Embrocation
13
Kiwi House
New Awardees
1
Anderson Food Supply (Hong Kong) Co., Limited
10
Hong Yip Service Company Limited – Harbour North
2
Aqua Plus Company Limited – AQUA PRO+TECH
11
One Health International Limited – One Health
3
CGA (H.K.) Limited – DIREACH
12
Premier Living (Enterprises) Co., Ltd. – Beauty Online™
4
Classic Motor Service Ltd
13
Simply Satisfied International Limited – Souper
5
Cornerstone Renewable Energy Limited – SmartClassify
14
SYT Wellness
6
Everything Organic Ltd
15
Tenson Medicare Company Limited
7
Green World Pharmaceutical Limited
16
YHK Design Limited
8
Health Elite Club Ltd – Puerfons
17
Yick Fung Hong Cosmetic & Detergent Co., Ltd. – WayWay HK
9
International Warwick Limited – DoDoME
– Published and distributed with permission of Media-Outreach.com.
