Source: Property Brokers
Property Brokers has been named a Consumer NZ People’s Choice winner for Real Estate in 2026, adding another major customer satisfaction award to an already remarkable year for the proudly New Zealand-owned real estate company.
The Consumer NZ People’s Choice award recognises businesses that stand out for customer satisfaction, based on the experiences and opinions of New Zealand consumers.
For Property Brokers, the recognition is particularly significant because it comes directly from the people who have experienced the service firsthand.
And it follows another major customer endorsement earlier this year, when Property Brokers was named Canstar’s Most Satisfied Customers – Real Estate Agents for the third consecutive year.
For Managing Director Guy Mordaunt, receiving recognition from two independent consumer organisations reinforces what Property Brokers has always believed – great real estate ultimately comes down to the experience you deliver for people.
“There are plenty of awards in real estate, but the ones that mean the most to us are the ones decided by our customers,” says Mordaunt.
“To receive Consumer NZ’s People’s Choice recognition in the same year that we were named Canstar’s Most Satisfied Customers for the third year running is incredibly special.”
“These aren’t awards decided by an industry judging itself. They reflect the experiences of everyday New Zealanders who have bought and sold property, and that makes them hugely meaningful to our entire team.”
Consumer NZ’s 2026 real estate research asked more than 3,000 New Zealanders about their experiences buying and selling property.
Agencies were assessed across the areas that most impact the customer experience, including overall satisfaction, professionalism, honest and ethical conduct, responsiveness, property and market knowledge, explanation of the sales process, transparency around fees, and the ease of settlement.
Property Brokers was recognised as one of Consumer NZ’s People’s Choice winners after performing strongly across the measures assessed.
For Mordaunt, the result reflects the importance of getting the fundamentals right.
“People want an agent they can trust, someone who communicates, knows their market, gives them straight advice and is absolutely committed to achieving the best result,” says Mordaunt.
“Those things sound simple, but delivering them consistently across thousands of transactions takes an exceptional team.”
“This award belongs to our people. From our sales consultants and property managers through to our administrators, marketing, digital, training and support teams, everyone has a part to play in delivering the experience our customers ultimately judge us on.”
The Consumer NZ recognition follows Property Brokers’ third consecutive Canstar customer satisfaction win in July.
Canstar’s Most Satisfied Customers Award is also based on independent research with New Zealand buyers and sellers, measuring the customer experience across areas including communication and advice, professionalism, problem resolution, contract handling and overall satisfaction.
Winning both awards provides powerful independent validation of Property Brokers’ approach.
“One award is fantastic. To have two independent organisations tell us that New Zealand consumers rate the Property Brokers experience so highly gives us enormous confidence that we’re getting the important things right,” says Mordaunt.
“But we also see it as a challenge. Recognition like this raises the bar. Our job now is to keep improving and make sure every customer gets an experience worthy of those awards.”
The latest recognition comes as Property Brokers celebrates its 40th year in business.
From humble beginnings in Palmerston North in 1986, Property Brokers has grown to become one of New Zealand’s largest family-owned real estate companies, with a network stretching across provincial New Zealand.
Despite that growth, the philosophy at the heart of the business has remained remarkably simple: put people first and work together to get the best possible result.
Property Brokers’ True Team approach means customers aren’t simply engaging one salesperson. They have the strength of a wider local and national team working behind them, supported by specialist expertise, technology, marketing and an extensive network of buyers.
It is an approach Mordaunt believes continues to differentiate Property Brokers.
“We’ve never wanted to be a collection of individuals who happen to share the same logo,” he says.
“We believe the best outcomes come from people working together. When someone chooses Property Brokers, our whole team is behind them. That has been part of who we are for 40 years, and it will continue to be.”
As Property Brokers celebrates its Consumer NZ People’s Choice win alongside three consecutive Canstar customer satisfaction awards, the message from New Zealand consumers is one the company is immensely proud to receive.
“At the end of the day, our customers decide whether we’re doing a good job,” says Mordaunt.
“To have Kiwis recognise our people and our service like this is something we’ll never take for granted. We’re incredibly proud – and even more determined to keep earning it.”
About Consumer NZ People’s Choice:
Consumer NZ’s People’s Choice awards recognise products and services that stand out for customer satisfaction. Awards are based on customer satisfaction surveys conducted with Consumer members or a representative sample of the New Zealand population.
About Canstar:
Canstar is an independent research and ratings agency. Its Most Satisfied Customers Awards recognise organisations delivering outstanding customer experiences based on consumer research.