ASB is offering support options for customers who are impacted by severe weather in the North Island.
Targeted support for personal, farming and business customers will be offered on a case-by-case basis, with options including:
- Deferring home loan repayments for up to three months or interest only for three months.
- Immediate consideration of requests for emergency credit card limit increases.
- Tailored solutions for eligible ASB business and rural customers including access to working capital of up to $100,000.
ASB Executive General Manager for Personal Banking Adam Boyd says the bank is ready to support customers.
“Severe weather events like this can put pressure on households, businesses, and farms. We want our customers to know they don’t have to navigate this alone. We’re asking affected customers to get in touch so we can find a solution that works for them.”
Some Advice Centres (branches) have temporary changes to their opening hours. Customers are advised to checkASB’s branch locator tool for their nearest branch and opening hours.
To discuss support options, personal customers should call ASB’s contact centre on 0800 803 804. Alternatively, customers can email hardship@asb.co.nz. Affected ASB business and rural customers should speak to their relationship manager or call 0800 272 287.
Further detail on ASB’s extreme weather support is available here: https://www.asb.co.nz/page/extreme-weather-support.html
More information and full terms, fees and charges can be found on ASB’s website.
