Source: Radio New Zealand
One NZ has admitted to breaches of the Code related to information disclosure. RNZ / Nate McKinnon
One NZ has been ordered to pay $1.1 million by the High Court after breaching the 111 Contact Code (the Code).
The telecommunications company admitted 10 breaches of the Code, which requires providers to give vulnerable consumers a no-cost way of calling 111 in a power cut.
One NZ has admitted to breaches of the Code related to information disclosure, record keeping, and regular customer outreach between 2021 and 2023.
One NZ will also contribute $100,000 towards the Commission’s costs.
“Telecommunications services provide a vital lifeline in the event of emergencies like natural disasters and power failures,” Telecommunications Commissioner Tristan Gilbertson said.
“As consumers move off traditional copper lines its crucial that vulnerable New Zealanders retain the ability to contact emergency services during a power failure.”
More to come…
– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand
