Source: ProCare
Leading healthcare provider, ProCare has announced the winners of its 2025 Quality Awards, celebrating excellence across its Network of 140 general practices and approximately 700,000 patients across Tāmaki Makaurau, Auckland.
The annual awards were announced Annual General Meeting last night and recognise practices that have demonstrated outstanding performance in delivering high-quality, equitable, and patient-centred care. Finalists were selected based on clinical indicators, patient experience survey results, and equity-focused initiatives.
This year’s Overall Practice Winner Award went to Eden Epsom Medical Centre, recognised for achieving the highest results for total population and high needs across the Outcomes Quality Framework indicators.
The winner of the ‘Our Picture of Health Outcomes’ Large Practice was Mt Eden Medical Centre, Medium Practice was Green Bay Medical Centre, and Small Practice was Eden Epsom Medical Centre.
These awards looked for the practices that achieved ‘best’ care for its overall and high needs patients based on clinical data across the following indicators:
· Immunisations (8 months & 2-year-olds)
· Cervical screening
· Smoking brief advice
· Cardiovascular disease risk assessment of the newly eligible cohort
· Good/acceptable blood glucose levels (HbA1c glycaemic control < or equal to 64 mmol/mol)
· Blood pressure control
· Management of micro/macroalbuminuria
· Primary & secondary cardiovascular disease prevention.
Bindi Norwell, Chief Executive at ProCare says: “These awards reflect the dedication and innovation shown by general practices across the network and highlight the incredible work our practices do every day to improve health outcomes for their communities.
“We’re delighted to recognise their achievements and celebrate their commitment to equity and excellence,” continues Norwell.
In a new category introduced this year, the Best Performing ‘High Needs’ Practice Award was awarded to Otara Family & Christian Health Centre, acknowledging exceptional care and outcomes for patients in high-needs populations.
Other awards included:
Ataria Marsden Māori Equity Award (the best performing practice across the OPOH indicators for Māori population. To be eligible practices would need to have 500+ Māori patients) winner) which went to Tuakau Health Centre Ltd
Dr Sam Fuimaono Pacific Equity Award (the best performing practice across the OPOH indicators for Pacific population in practices with 500+ Pacific patients) which went to Otara Family & Christian Health Centre
Patient Satisfaction Award (this award used patient survey scores from the National PES. Successful practices had the highest average final score. A minimum of 1.5% of a practice population had to have participated in the survey to be eligible) which went to Assist Health Care
This celebration is part of ProCare’s 30th anniversary year, marking three decades of supporting general practice and championing population health across Aotearoa. All awards were for the period 1 July 2024 – 30 June 2025. The full list of winners is available below:
ProCare Quality Award Winners – 2025
· ‘Our Picture of Health’ Small Practice Award: Eden Epsom Medical Centre
· ‘Our Picture of Health’ Medium Practice: Green Bay Medical Centre
· ‘Our Picture of Health’ Large Practice: Mt Eden Medical Centre
· ‘Our Picture of Health’ Overall Practice Winner: Eden Epsom Medical Centre
· Ataria Marsden Māori Equity Award: Tuakau Health Centre Ltd
· Dr Sam Fuimaono Pacific Equity Award: Otara Family & Christian Health Centre
· Best Performing ‘High Needs’ Practice Award: Otara Family & Christian Health Centre
· Patient Satisfaction Award: Assist Healthcare.
About ProCare
ProCare is a leading healthcare provider that aims to deliver the most progressive, pro-active and equitable health and wellbeing services in Aotearoa. We do this through our clinical support services, mental health and wellness services, virtual/tele health, mobile health, smoking cessation and by taking a population health and equity approach to our mahi.
As New Zealand’s largest Primary Health Organisation, we represent a network of general practice teams and healthcare professionals who provide care to nearly 700,000 patients across Auckland. These practices serve the largest Pacific and South Asian populations enrolled in general practice and the largest Māori population in Tāmaki Makaurau. For more information go to www.procare.co.nz
