Source: Health Accelerator
Health Accelerator’s ACC claiming digital assistant has reached a major milestone, submitting and securing more than $180,000 in paid claims for general practices in just four months.
Currently used by 20 Indici-based practices, the assistant is helping unlock revenue that would otherwise go unclaimed – money that practices can now reinvest directly into patient care.
Paul Roseman, Chief Executive of Health Accelerator says: “This milestone is a powerful example of how automation can deliver real financial impact for general practices. Practices are often unaware of claims that have been missed by busy clinicians and teams – our digital assistant takes care of that, ensuring they receive the funding they’re entitled to.”
The digital assistant works by scanning the practice management system (PMS) for unclaimed ACC visits and automatically submitting valid claims.
“With a 100% success rate in claim validity and payment, it’s not only saving time but also ensuring practices are fairly compensated for the work they’ve already done. The assistant can look back over the past 12 months – the maximum claim window allowed by ACC – capturing historic claims that practices may have missed,” continues Roseman.
The current assistant is designed for Indici users, but Health Accelerator is actively working with MedTech to develop similar solutions for its practices. Additional digital assistants are already in use for inbox filing and cardiovascular risk assessments (CVDRAs), with more expected to launch soon.
“This is about more than just technology – it’s about advocacy. Practices deserve to be paid for the care they provide patients. By helping them access this funding, we’re supporting the sustainability of primary care and enabling clinicians to focus on what matters most: their patients,” concludes Roseman.
For more information, visit https://www.healthaccelerator.co.nz/digital-assistant-case-study
About Health Accelerator
Health Accelerator is a national collaboration driving smarter, faster innovation in primary healthcare. Backed by four of New Zealand’s largest general practice networks — Pegasus, Pinnacle, ProCare, and Tū Ora Compass Health — we support over 500 practices and care for around 2 million people across Aotearoa. Our mission is to reduce administrative burden, improve clinical workflows, and enhance patient experiences through digital health solutions. By working together across the sector, we’re accelerating the development and adoption of practical tools that deliver real value to primary care teams and the communities they serve.
