Source: PHARMAC
Pharmac’s Consumer and Patient Working Group, in collaboration with Pharmac staff, has successfully completed the first 90-day action plan of the 12-month Reset Programme.
The Reset Programme is the first phase of Pharmac’s five-year improvement journey, focused on delivering meaningful change for consumers and patients, while laying the groundwork for long-term reform.
“The reset programme supports Pharmac to be a more outward-focussed and transparent organisation that values and actively engages with consumers and stakeholders, we’re focused on putting patients and their families at the centre of everything we do,” says Pharmac Chief Executive, Natalie McMurtry.
The first 90-day plan, which ran from 1 July to 30 September 2025, began with the appointment of a 10-member Consumer and Patient Working Group, chaired by patient advocate Dr Malcolm Mulholland. Four key actions were completed:
