Source: Radio New Zealand
A spokesperson for Lotto said it aimed to pay most prizes claimed within seven working days. RNZ / Cole Eastham-Farrelly
Helen Button had never won anything significant from Lotto in the past.
So when she took her Lotto ticket to her local New World and discovered she had won $1469 on her Triple Dip ticket, she was excited to see the money land in her account.
“I was told I had won over $1000 so needed to complete a form, which I did with a New World staff member. This was all submitted via their scanner at the counter. That was the first time for me to win this amount as I have only won much smaller amounts previously.
“I have just been told after calling Lotto NZ on Thursday that I will have to wait at least 10 working days or longer, as they have a lot of claimants, in order to receive my money into my account. If it had been an amount under $1000 it would have been paid immediately. I would have thought with their new point of sale machines which scanned my ticket, it would have been much quicker than that.’
She said it took the joy out of winning to have to wait so long.
A spokesperson for Lotto said it aimed to pay most prizes claimed within seven working days.
“If a customer has bought a paper ticket and filled out a prize claim form in-store, as soon as we receive that physical form at Lotto head office we start processing it for payment. For MyLotto wins, we start processing the claim as soon as it is submitted online.
“All prize claims under $1000 are paid out immediately in-store, or into a customer’s My Lotto wallet online.”
https://rnz.us6.list-manage.com/subscribe?u=211a938dcf3e634ba2427dde9&id=b4c9a30ed6 Sign up for Money with Susan Edmunds], a weekly newsletter covering all the things that affect how we make, spend and invest money.
– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand
