ASB will support customers affected by severe weather across Nelson, Tasman and Marlborough with tailored packages, including suspension of home loan repayments and emergency overdraft facilities for personal, business and rural customers.
ASB Executive General Manager for Personal Banking Adam Boyd says ASB’s team is here to help any customers who require financial assistance or support.
“We understand this is a really hard time for the region, as communities focus on the huge clean-up effort, while preparing for the potential of further heavy rain later this week. To take some pressure off, we’re activating our relief packages and our teams are ready to talk through practical ways we can help customers facing weather damage to their homes, businesses or farms.”
ASB’s emergency assistance can be offered to personal, farming and business customers on a case-by-case basis, including:
- Option to suspend home loan principal repayments for up to three months.
- Immediate consideration of requests for emergency credit card limit increases and overdraft facilities.
- Tailored solutions for eligible ASB business and rural customers including access to working capital of up to $100,000.
Mr Boyd says weather events such as these are a good reminder for customers to check they have the right insurance cover in place. “We encourage property owners to check their polices are up to date and their coverage is sufficient, particularly if there have been renovations to the property.”
Personal customers needing support should call ASB’s contact centre on 0800 803 804. Alternatively, customers can email hardship@asb.co.nz. Affected ASB business and rural customers should speak to their relationship manager or call 0800 272 287.
Further detail on available support is available at Extreme weather support l ASB: https://www.asb.co.nz/page/extreme-weather-support.html
More information and full terms, fees and charges can be found on ASB’s website.
