Flick Electric has been rated New Zealand’s top power company in Consumer NZ’s latest energy retailer survey — coinciding with its sale to gentailer, Meridian.
Flick Electric has been named New Zealand’s top-rated power company in Consumer NZ’s latest energy retailer survey – but the win comes with an unexpected twist.
Flick achieved a standout satisfaction score of 71% (very satisfied), earning a People’s Choice award. Flick was recently sold to Meridian Energy – the parent company of Powershop, which failed to meet the People’s Choice standard in 2025.
In contrast to Flick, Powershop, a seven-time People’s Choice winner since 2015, has seen a notable drop in satisfaction – from 67% in 2024 to just 60% this year, pushing it out of the top tier for the first time in years.
“Flick has consistently rated well in our surveys, so it’s disappointing to see it absorbed by a larger player,” says Jessica Walker, Consumer NZ acting head of research and advocacy.
“Flick customers have been typically among the most satisfied. We don’t know what the future holds for Flick customers, but there is a risk it will be consumers who will bear the brunt of reduced competition.”
The poorest performers this year are Pulse Energy (41%), Contact Energy (44%) and Mercury (47%). Contact Energy and Mercury are two of the largest energy providers in the country and are known as ‘gentailers’, electricity companies that both generate and retail electricity directly to households.
Meridian Energy was the third-best performing power provider in the survey results and notably the highest-ranking of this country’s four gentailers.
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