ASB will support customers affected by extreme weather events impacting the South Island and lower North Island, with tailored packages including suspension of home loan repayments and emergency overdraft facilities available for personal, business and rural customers.
ASB Executive General Manager for Personal Banking Adam Boyd says ASB’s team is available to help any customers who require financial assistance or support.
“We know this may be a stressful time and our thoughts are with those impacted by the extreme weather. Our teams are on standby to talk through relief options for customers that have damage to their homes, properties or businesses and need support. We are here to help.”
Emergency assistance can be offered to personal, farming and business customers on a case-by-case basis, including:
- Option to suspend home loan principal repayments for up to three months
- Immediate consideration of requests for emergency credit card limit increases and overdraft facilities
- Tailored solutions for eligible ASB business and rural customers including access to working capital of up to $100,000.
Personal customers needing support should call our contact centre on 0800 803 804. Alternatively, customers can email hardship@asb.co.nz. Affected ASB business and rural customers should speak to their relationship manager or call 0800 272 287.
Further detail on available support is available at Extreme weather support l ASB.
