Source: Privacy Commissioner
AboutMe (Request My Info Tool) had a glitch between 19 December 2024 and 12 January 2025 and any requests made during that time haven’t been forwarded on to the agency involved.
What happened was that an error in our system stopped people receiving an email verification link, which is a step in the process that lets your request go through.
Like any glitch, it was unintended, and we apologise for any inconvenience. We also recommend that if you used the AboutMe tool between 19 December 2024 and 12 January 2025 that you redo your request.
