Source: Privacy Commissioner
What is section 77?
Section 77 of the Privacy Act says that at any time after receiving a complaint, and before investigating, the Commissioner may decide to use best endeavours to try to resolve a complaint and seek a reassurance from the agency concerned that the issue that led to the complaint has now been rectified. Usually, we do this by way of a conciliation meeting between the parties, facilitated by an OPC staff member. Whats a conciliation?
Conciliation is a form of alternative dispute resolution. It’s similar to mediation, except the third party neutral has expertise in the issue in dispute. We use conciliation to explore settlement of complaints where it appears an investigation may not be necessary, but there is a privacy issue to be resolved.
