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Source: MIL-OSI Submissions
Source: Botica Butler Raudon Partners

Auckland — 29 June 2022 — A new study by SAP SE (NYSE: SAP) has found nine in ten (92%) small and medium-sized enterprises (SMEs) in New Zealand say workforce volatility, including the Great Resignation, has directly impacted their digital transformation plans. This is critical, given 79 percent of SMEs say digital transformation is very important to their organisation’s survival over the next year.  

These insights have been revealed in new SME research released today, which explores the impact of the Great Resignation on New Zealand’s SMEs. The study, Transformational Talent: The impact of the Great Resignation on Digital Transformation in APJ’s SMEs commissioned Dynata to survey 1,363 small and medium business owners and decision-makers across eight countries in the region, including 101 in New Zealand.

The impact of the Great Resignation on SME digital transformation in New Zealand

As the world economy recovers from the pandemic, businesses now face another challenge – the ‘Great Resignation’. Coined in 2021, the phrase refers to a worldwide trend of millions of employees across the world leaving their jobs.

SAP’s research found the Great Resignation is real and impacting SMEs in New Zealand today. Three quarters (79%) of respondents agreed that more employees are resigning now compared to just 12 months ago, easily the highest in Asia Pacific and Japan. 36 percent of SMEs said they are not finding it easy to cope with the impact of the Great Resignation.  

The talent crunch is impacting organisation’s ability to digitally transform their businesses. In fact, lack of skilled talent ranks alongside difficulty balancing priorities as the top challenges to achieving successful transformation for New Zealand SMEs, ahead of traditional obstacles like cyber security or lack of budgets.

“This study reveals how the Great Resignation can be seen as an existential threat to many organisations,” said Adrian Griffin, Managing Director SAP New Zealand. “Digital transformation is a fundamental way SMEs not only build resilience, but how they create agile, innovative paths to growth. But without the right people, any transformation will struggle. In order to survive and thrive, New Zealand businesses have to invest in people, invest in culture and invest in innovation.”

Investing in talent and training to mitigate the Great Resignation

SMEs in New Zealand are investing in their workforce to mitigate the effects of the Great Resignation and to bolster their organisations’ ability to deliver digital transformation.  

Survey respondents said they were focusing on introducing flexible working arrangements (33%) to boost talent retention over the next 12 months. Yet, beyond that focus, SMEs are also focusing on training. Almost a third (29%) of SMEs said they would provide upskilling opportunities to retain key talent in the next 12 months.

The focus on training can’t come too soon. Over eight in ten (81%) SMEs say upskilling to support digital transformation is urgent, leading to 88 percent of New Zealand SMEs who say they will focus on digital training throughout this year.  

“The Great Resignation has often been misconstrued as employees leaving to pursue their purpose. That’s not the whole story,” said Griffin. “Employers need to look at the wider workplace. People want to work at organisations with a diverse and inclusive culture, a welcoming and flexible workplace, and a clearly communicated progression journey. Prioritising upskilling and career progression and supporting it with access to the right technology and partners is proven to be a win-win for employees and for SMEs here in New Zealand.”

Optimism abounds as SMEs move from resilience to focus on growth

Having managed significant challenges over the past two years, SMEs in New Zealand are looking beyond a focus on resilience.  

Two-thirds (69%) of New Zealand SMEs say their organisation is highly or fully resilient in weathering the pandemic’s impact. Just three percent of respondents said they are not resilient at all.  

That confidence in their ability has resulted in a feeling of optimism about their growth prospects. 91 percent of SMEs in New Zealand said they are moderately, very, or extremely confident in their growth over the next 12 months.  

That mindset can only be a positive thing for the region, according to Griffin.

“Our small and medium sized businesses are a bellwether for the wider economy. I firmly believe that when SMEs thrive, economies grow, and New Zealand prospers”, said Griffin. “By harnessing this optimism and putting it together with great innovation, a commitment to talent, and a strong partner ecosystem we can chart a course to the next decade of SME success in New Zealand.”

About the SAP Transformational Talent study

SAP commissioned Dynata Research, an independent research services provider, to script and host an online quantitative survey of respondents in December 2021 to January 2022.

The research is based on a representative sample of small and medium business owners and decision-makers across the Asia Pacific and Japan. For the purposes of the research, we defined an SME as an organisation with between 11 and 250 employees based on OECD principles. The sample comprised 1,363 respondents across eight key countries – please see the full respondent breakdown by country below. Respondents were qualified to ensure they acted as either the key decision-maker or influencer in strategic organisational decisions and technology implementations. Countries included in the survey were Australia (n=105), New Zealand (n=101), Singapore (n=100), Thailand (n=207), Indonesia (n=210), Japan (n=207), India (n=212), and South Korea (n=221).  

About SAP

SAP’s strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.  

MIL OSI