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Source: Qual IT

New Zealand quality assurance company Qual IT has played an integral part in making the first virtual Asia-Pacific Economic Cooperation (APEC) forum a success.

Qual IT was initially engaged to conduct quality assurance testing across APEC’s technology platforms, to ensure they were ready for multiple in-person events across the APEC year.

The largely completed project was thrown a curve ball on 30 June 2021, when APEC officials made the decision to pivot towards a virtual APEC forum in response to COVID-19 restrictions on international travel, to provide certainty to members that the forum would still take place.

As the first virtual APEC forum there was no template, and the focus needed to shift quickly to transform the event from an in-person experience to a virtual one, where the world’s global leaders, thought-leaders, and various other participants could interact and carry out their meetings collaboratively, no matter how far apart they were.

Qual IT adapted quickly and worked to provide assurance that the new technology required for the online forum would be fit for purpose, because this technology would ultimately underpin peoples’ experience of APEC 2021.

Specifically, this meant testing the delegate registration portal and the video conferencing service thoroughly to ensure they would deliver for every participant of the forum. Qual IT’s comprehensive testing ensured the systems were applicable to different laptops and operating systems, would work in different regions and time zones across the world, and ultimately would deliver a virtual APEC forum as seamlessly as possible to thousands of participants all across the world.

“The pandemic really turned the delivery model on its head,” says John Campbell, General Manager of Qual IT Central Region.

“We had limited time and lots to achieve, it was essentially six months of work squeezed into 12 weeks,” continues Cheryl McCullagh, Senior Test Manager, Qual IT. “But with clear lines of communication, an understanding of the challenges, and by working collaboratively with our partners, we achieved terrific outcomes.

“We were really focused on testing the end-user experience and making sure it was seamless for all participants,” says Cheryl. “This is a showcase event on the global stage for New Zealand, so it was vitally important that it ran smoothly.”

Qual IT worked collaboratively with the APEC team and its other IT providers to ensure the virtual forum was up to speed.

“The team has a real sense of pride for what they achieved in this time, and the hard work was worth it to help promote New Zealand on the world stage like this,” says John.

After hundreds of virtual meetings and events with 21 economies in 11 different time zones, APEC 2021 will be coming to a close later this month.

Further information on Qual IT:

Backed by 17 years of experience, Qual IT partners with organisations to deliver their business needs by providing expert Quality Assurance (QA) which includes Consulting, Business Analysis, Testing, Test Engineering and Information Security services to help ensure certainty for IT investments. Qual IT has provided QA services to some of New Zealand’s largest and most successful organisations and grown into a company with a client list of over 80 organisations across NZ and overseas with a team of over 250 permanent and contract QA professionals. Qual IT’s work across industries has included local and central government, SOEs, logistics, freight forwarding and shipping, aviation, IT, health, agriculture, insurance, banking, retail, transport, utilities, education, property, and telecommunications. Qual IT is a trusted partner of some of New Zealand’s largest enterprises including NZ Police, Transpower, Waka Kotahi NZ Transport Agency and Tower. Qual IT HQ is in Wellington and they also have a significant presence in both Auckland and Christchurch as well as a satellite office in Hamilton.

Further information on APEC: 

APEC is a regional economic forum established in 1989 to leverage the growing interdependence of the Asia-Pacific. APEC’s 21 members aim to create greater prosperity for the people of the region by promoting balanced, inclusive, sustainable, innovative and secure growth by accelerating regional economic integration. A founding member of APEC in 1989, New Zealand was chosen as the host for the 2021 forum and given the task of bringing 21 nations from across the world together.