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Source: MIL-OSI Submissions

Source: Health and Disability Commissioner

Health and Disability Commissioner Morag McDowell today released a report finding a doctor in breach of the Code of Health and Disability Services Consumers’ Rights (the Code) for unacceptable delays in managing a woman’s referrals for an abdominal ultrasound.
A woman in her sixties had multiple health issues. In 2019 she presented at the Emergency Department of her public hospital with stomach pain and other symptoms. The Emergency Department doctor found her “systemically unwell”, but her pain was managed by simple pain relief. She was discharged from hospital with suspected gallstones and advised to see her family doctor the following day to organise an abdominal ultrasound scan. Her doctor was also advised to refer her to outpatient cardiology for heart monitoring.
The woman visited her family doctor the next day, when he read her discharge letter and examined her. Although he intended to, the doctor did not refer the woman for an ultrasound or outpatient cardiology services.
Two months later the woman visited the doctor for another unrelated ACC issue and he noted that she was still experiencing intermittent stomach pain. She told the doctor she had still not received her referral for the ultrasound. He then completed a referral to the DHB for an abdominal ultrasound. However, this was declined due to resource constraints, and the DHB advised that the doctor request a community ultrasound.
Unfortunately, the doctor did not then refer the woman for a community ultrasound and had not referred her to outpatient cardiology services, which the woman was unaware of, despite her visiting the practice to see another doctor several times over the next few months.
Seven months after the initial referral was recommended, another doctor eventually referred the woman for a community ultrasound. This led to the discovery of multiple solid masses on her liver, and stones in her right kidney, and she was diagnosed with a rare form of cancer.
While the Commissioner acknowledged the medical centre was busy at the time of these events, and there were staffing issues, she considered the doctor’s management of the woman’s referral was unacceptable.
“With patient safety as a priority, I consider that the doctor needed to ensure that he implemented strategies to mitigate the risks associated with a high workload,” said Ms McDowell.
“The repeated nature of the doctor’s omissions to act on the advice and recommendations received from his colleagues suggest that his strategies were either ineffective or absent.”
Ms McDowell recommended that the doctor report back on additional strategies he has implemented to ensure referrals are acted on as soon as possible, and how the strategies will assist him during particularly busy periods and staff shortages.