NorthTec is delighted with the results of its recent Employer Satisfaction and Business Survey and Student Experience Survey. With Covid-19 interrupting the usual education delivery and timetable in 2020, tutors, management and allied services alike put in a serious effort to ensure students were able to continue their learning.
Thanks to that mahi, the results are now confirmed with a 34 per cent Net Promoter Score from regional employers. A Net Promoter Score indicates how likely employers and businesses are to recommend NorthTec and the national benchmark for tertiary education is 24 per cent.1
A total of 92 per cent of the businesses surveyed had positive perceptions of NorthTec student skill, knowledge and attitude in relation to the role or position they had qualified for.
The survey measuring Employer and Business Satisfaction provided over 300 responses and shows a continued trend of overall satisfaction and business support for NorthTec programmes and students.
Results were significantly higher across all education attributes – skills, knowledge, readiness for work and future work needs compared to previous years. This included NorthTec graduates’ capacity to analyse and solve problems as well as the ability to apply their technical knowledge.
A further 78 per cent of employers surveyed were also interested in providing work experience opportunities to NorthTec students.
The NorthTec student Net Promoter Score also exceeded the tracking average for this survey (30per cent) with a result of 37 per cent. Learner research with over 400 students surveyed show very high levels of satisfaction, with tutor support and engagement scoring 4.8 out of 5.
Tutors received the highest satisfaction scores in all evaluation areas with praise for tutor support, approachability and friendliness. This was rated as highly as the individual NorthTec programme experience itself. Personal and real-world relevance continue to score the highest, showing the need to ensure a good fit between the learner’s study requirements and future employability.
NorthTec’s facilities and services evaluated (place, support, library and IT) were also rated well with some suggestions for improvement being recommended to management.
As a subsidiary in the national organisation, Te Pūkenga (NZ Institute of Skills and Technology), NorthTec is proving its value not only to Northland Te Tai Tokerau, but also to the future employment landscape of our unique region.
“A key focus for NorthTec over the last two years has been ensuring we prepare our students well for employment – ensuring they have the key industry skills along with the much needed ‘soft skills’ our employers say have been missing. The results are very pleasing and are a positive reflection of the great work undertaken by our staff to date,” said Jon Smith, Director of Products and Delivery.
1 NZ NPS Industry Benchmarks, Perceptive, Customer Monitor.