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Source: Health Quality and Safety Commission

Register now for information sessions on the new consumer engagement QSM

17 Jul 2020 | Partners in Care

The Health Quality & Safety Commission is running two webinars to provide information to the district health board (DHB) staff responsible for implementing the new consumer engagement quality and safety marker (QSM).

The consumer engagement QSM seeks to answer the question ‘What does successful consumer engagement look like, and (how) does it improve the quality and safety of services?’. More detailed information about the QSM can be found on the Commission website.

The reporting requirement for this QSM can be found in the Ministry of Health’s 2020/21 DHB Annual Plan and Planning Priorities Guidance. DHBs are expected to participate in the QSM for consumer engagement by:

  • setting up a governance group (or an oversight group) of staff and consumers to guide implementation of the marker
  • submitting local data via an online form using the SURE framework as a guide
  • reporting against the framework at least annually by quarter 3.

DHBs are invited to nominate appropriate staff to attend the webinars. The first webinar will be held on 11 August 2020 from 11am–12pm.

More information about the webinars and how to register is available by downloading the programme(553KB, docx).

An invitation to register for the second webinar, planned for 7 October 11am–12pm, will be sent in due course to those registered for the first session.

Separate Zoom sessions have been set up for consumer council chairs and/or their deputies to further outline what the QSM aims to achieve.

For more information email

Last updated 17/07/2020