Source: MIL-OSI Submissions
Source: Electric Kiwi
Independent electricity retailer Electric Kiwi is showing how New Zealanders like their power by topping the satisfaction charts to win the 2020 Canstar Blue Most Satisfied Customers Award – Electricity and being ranked among the best to receive a 2020 Consumer NZ People’s Choice Award.
The wins recognise the company’s focus on customer experience, fairness and innovation since it was founded in 2014, and Chief Executive Luke Blincoe is proud to see its work has paid off.
“Our team works very hard to look after our customers and to deliver great savings, so this type of feedback is very rewarding for the team.”
The Consumer NZ People’s Choice award acknowledges products and services that deliver satisfaction to owners and users.
Similarly, the Canstar Blue Most Satisfied Customer Awards are based on customer’s level of contentment.
“We have always been focussed on using technology and smart meters to improve the customers experience,” says Blincoe. “For example, our customers can choose to pay weekly, fortnightly or monthly and pick the day or date that they pay.”
“We released a fantastic app, built what we think is the easiest join experience in New Zealand, we have also extended our chat hours to weekends and evenings and kept our wait times down to a few seconds,” says Blincoe.
These benefits join its ‘hour of power’ proposition that gives customers an hour of free off-peak hour every day.
Electric Kiwi also guarantee that customers will save when joining them and offer no contracts or exit fees on all plans.
About customers making the change to Electric Kiwi, Blincoe says more and more Kiwis are fed up with the bigger power companies, and they are starting to look at younger, more nimble companies like itself.
That shift in consumers was reflected in January of this year when customer number 50,000 signed up to Electric Kiwi. That number is now over 55,000.
Those customers have together saved over $23 million so far.
Blincoe says the company’s success comes down to their Kiwi way of doing business, and their use of technology.
“We are an independent Kiwi company, and that allows us to be nimble. We built our own tech, which powers innovative products, like our free hour of power. We like to do things ourselves, from making ads, to building our own app, and I think that this attitude gives us an authenticity that Kiwis connect with.”
In 2018, Electric Kiwi won the Deloitte Fast 50 – a rank of New Zealand’s fastest-growing businesses based on revenue percentage growth. Its staff has also grown from four to 35.
“Our vision is to be New Zealand’s most loved power company, but we have talked about updating this to New Zealand’s most loved company recently,” says Blincoe. “We are very proud to have come this far and grateful for the support of Kiwis, we will keep working as hard as we can to get better and better.”
