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Source: Health Quality and Safety Commission

COVID-19 clinical advice line for community health providers

14 May 2020 | Other Topics

The Ministry of Health’s National Telehealth Service has launched a COVID-19 clinical advice line for community health providers, including primary care, pharmacy, midwives and aged residential care providers.

The service offers clinical support and advice Monday to Saturday 8am – 7pm (except public holidays).

The helpline is staffed by primary care nurses, and there is at least one general practitioner available on every shift. Most calls will be managed by a nurse, with a GP, pharmacist and midwife available to provide specialist advice.

The service is not a source of information about or access to equipment, staffing or funding – these will continue to be managed through the usual channels.

It provides clinical staff with a valuable additional resource to help them navigate the range of information available and to support them in making local decisions to protect their patients and populations.

Details of the 0800 clinical advice number have been circulated to stakeholders within New Zealand. For more information, contact the Ministry of Health on 0800 855 066.

Last updated 14/05/2020