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Source: Privacy Commissioner

Man receives $10,000 settlement from phone company who passed on inaccurate contact info about him

A man contacted our Office alleging his application to a finance company for a loan was declined because a phone company provided a debt collector with incorrect contact information about him. The man owed approximately $800 to a phone company. With the debt outstanding, the phone company passed on an incorrect email address, physical address and landline number, which the phone company was disconnecting, to debt collectors. With only inaccurate contact information available, the man couldnt be reached by debt collectors and was listed as having a credit default. During our investigation, the finance company contacted us and confirmed the credit default against the mans name from the phone company had stopped them from issuing him a loan.