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Source: MIL-OSI Submissions

Source: Momentum Life

Momentum Life has received a Feefo Platinum Trusted Service Award 2020, an independent seal of excellence recognising businesses delivering exceptional experiences for three consecutive years, as rated by real customers.
Momentum Life, a licensed and trusted direct-to-consumer life insurer in New Zealand, has won the new Feefo Platinum Trusted Service Award for 2020, after receiving the Gold Trusted Service Award in 2017, 2018 and 2019. These awards are presented to businesses using Feefo, an independent customer review platform, to collect genuine ratings and reviews from verified customers.
This accreditation is a true reflection of a business’s commitment to outstanding service, as it is based purely on feedback from real customers. The Platinum Trusted Service for which Momentum Life has been recognised, is awarded only to brands that achieved a rating of at least 4.5 out of 5.0 for three consecutive years.
Russell Howden, CEO & Managing Director of Momentum Life says “We’re thrilled to have received the Feefo Platinum Trusted Service award for 2020. Following the past 3 years’ success, we are committed to delivering excellent experiences across all our customer touchpoints. We are continually assessing and refining our processes, and are delighted that our customers have recognised this in their reviews.”
Congratulating Momentum Life on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”
About Momentum Life
Momentum Life is a licensed New Zealand life insurance company, providing direct-to-consumer insurance solutions to New Zealanders. Their mission is to put customers’ needs first, by making insurance simple, accessible and affordable at every stage of life.
Momentum Life is also a proud supporter of Heart Kids, the only charity in New Zealand dedicated to providing lifelong care and support for children and families living with childhood heart defects. A portion of all Momentum Life’s first-year insurance premiums are donated to support the valuable work of Heart Kids.