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MIL OSI – Source: Earthquake Commission – EQC – Release/Statement

Headline: Don’t wait to hear from EQC – lodge your claim now

Most people seen by EQC in the first weeks since the Kaikoura Earthquake of 14 November have wanted help lodging their claims and advice on how to get emergency repairs underway to get them back into their homes.

EQC Customer and Claims General Manager Trish Keith says that having organised three teams on rotation into the most impacted areas of Ward, Waiau and Kaikoura to help lodge claims, provide information and answer EQC-related questions, EQC is being kept up to date on customer needs.

“One of the lessons out of Canterbury was that people wanted information and the opportunity to talk to someone about their issues as soon as they could after an event, so we have ensured that our response to Kaikoura includes personal contact,” Mrs Keith says.

“The teams have been dealing with hundreds of customers one-on-one. Many people have been asking EQC when someone from EQC will visit them, so they will know what to do next. My advice is that they go ahead and lodge the claim first. Don’t wait for anyone to visit.

“Go ahead and lodge your claim to ensure you are in the system, and any earthquake damage found later can be added. If you fail to lodge a claim before 14 February 2017, we won’t be able to help you so best to lodge the claim,” Mrs Keith says.

The next steps about claim assessment and settlement are still the subject of ongoing negotiations with private insurers. EQC is confident it will have news on this soon.

EQC has been prioritising the vulnerable and the most damaged homes for visits, as needed. All EQC teams are working out of Recovery Assistance Centres set up by Canterbury Civil Defence Emergency Management in Ward, Waiau and Kaikoura so Government agencies and non-government agencies could deliver consistently across areas of need.

To lodge a new claim

The EQC call centre is open Monday to Friday (7am to 9pm) and Saturdays (8am to 6pm).

To prepare for making a claim, remember to have on hand:

  • Information about what damage occurred
  • Photographs showing the damage and any urgent work that was done
  • Your insurance policy number and name of your insurance company.